Five public surfaces cross-checked line-by-line against the two legal documents (Terms of Service, Privacy Policy): homepage, pricing page, docs index, product UI copy, navigation/footer claims. Every quote below was verified against a captured page snapshot; clause numbers reference the live ToS as of the audit date.
The homepage and navigation market three payment capabilities (agent wallet with spending rules, automatic refunds, a per-call paid marketplace). The ToS service definition (§3) enumerates a dozen features — none of them payments-related. §4 (Billing) covers subscription billing only. Meanwhile §17 caps liability at the greater of $100 or 12 months of fees — sitting directly under marketing that promises funds "protection" — and §18 makes the customer indemnify the company for acts of "your agents or automations."
Reader impact: an enterprise buyer's first legal review question has no answer. The contract appears to predate the flagship feature.
Recommended fix: add a payments/marketplace schedule defining funds handling, refund conditions, liability carve-outs for agent-initiated transactions, and disclosure of on-chain data categories in the Privacy Policy.
The pricing comparison table lists a SOC 2 report as "Available" on the Enterprise tier — a report is an audit artifact, implying completed audit. ToS §12 expressly disclaims being SOC 2 audited or attested absent a signed agreement or published trust document. The two surfaces point in opposite directions about the same fact; procurement treats this as a red flag either way.
Recommended fix: if a report exists, publish a trust document and update §12; if not, change "Available" to "On roadmap" or scope it as readiness-only.
Homepage claims "privacy-first" and data minimization; the ToS banner states the hosted service retains mailbox content and is not zero-data-retention. The Privacy Policy is honest about retention, so this is positioning tension rather than a contradiction — flagged for awareness.
See also sample 2 — autonomous agents under a 2023 contract. Delivered by loveoftheai — docs↔ToS consistency audits. Sample anonymized; method, severity scale, and fix format identical to paid reports.